The case:

Following a recommendation, our client who was dealing with persistent housing disrepair issues in her home, dating back 6-7 years, got in touch with our housing disrepair team. The landlord had been unresponsive to multiple repair requests, leaving the client living in less-than-ideal conditions. Mould, damp, leaks, cracked ceilings and walls were just a few of the problems that had been ignored for far too long.

How we helped:

True Solicitors stepped in with a comprehensive strategy. We started by thoroughly reviewing the client’s situation, including all correspondence with the landlord. Our team crafted a strong case, emphasizing the urgency of the repairs needed for the client’s health and safety. We then communicated directly with the landlord, making it clear that we were prepared to take legal action if necessary. This proactive approach created a sense of urgency that had been lacking in previous communications. Our efforts paid off quickly. With our involvement, the landlord finally responded, and we were able to facilitate a timeline for the necessary repairs along with a compensation settlement. The client was thrilled that as a result of our involvement, the landlord responded and repairs swiftly began to move along after months of inaction.

Our client commented:

When asked how likely they would be to recommend True Solicitors to others in a similar situation, the client didn’t hesitate to give us a rating—“6 out of 5!”

They were genuinely impressed with our dedication and effectiveness in resolving their housing issues and felt “fully informed and kept up to date” throughout the process of their claim.

True Solicitors demonstrated that with the right legal support, landlords can be held accountable. Our client’s satisfaction is a testament to our commitment to advocating for tenants’ rights and ensuring that everyone has a safe place to call home. If you’re facing similar challenges, don’t hesitate to reach out to us on 0344 854 700 — our team are here to help.