Making a claim FAQs

We handle Personal Injury claims on a No Win, No Fee basis. Our charges to you are dependent upon the individual type of case, and are typically a percentage of the compensation amount that we obtain for you.

Our success fee ranges from 25% to 30% of the compensation settlement, depending on the type of claim and whether court proceedings are issued.

We will not charge if your claim is not successful (as long as you comply with our Terms and Conditions). However we do recommend that you take out an insurance policy to cover expenses such as expert’s reports.

We will arrange the insurance and the cost of it will be deducted from your compensation. If your claim is not successful there will be nothing to pay. Full information about this policy will be provided to you at the outset of your case.

At the outset of your case you will be sent our Client Care letter which provides full details of our fees.

The amount of compensation that you will receive is dependent upon the individual circumstances of your case. The amount will depend on factors such as:

– The severity of your financial loss: including how much money you have lost or will lose as a result of your personal injury or financial investment (e.g. loss of earnings, travel expenses, financial loss from poor financial advise).

– Future care and support needs.

– The severity of your future health complications.

It is unlikely as less than 5% of claims end up in court. If your case is one of them we will arrange for a specialist Barrister to represent you at court.

You may be able to claim financial compensation to cover the cost of the following:

– Personal injury: damage to your person, including the physical and emotional consequences of that and the impact it has on your day to day life.

– Rehabilitation: immediate and ongoing treatment, e.g. Physiotherapy and Counselling.

– Property damage: damage to vehicles or clothing for example.

– Financial loss: recouping money lost e.g. by not being able to work due to your accident. Recouping expenses previously incurred e.g. medication.

If you are claiming for Credit Hire Charges, then we can recover the financial compensation which will put you in the position you would have been in had you not been wronged.

You may be able to claim for compensation if you’ve been injured in an accident that wasn’t your fault, you’ve lost money due to an investment, or your property has been damaged, through the negligent actions or advice of another person. True Solicitors expert Personal Injury solicitors will be able to advise you on the merits of your claim.

The length of time it will take for your claim to settle depends on the individual circumstances of each case. Straightforward cases may be settled within a few months, however the following issues will make a case a little longer:

– If the other side doesn’t accept responsibility.
– If the other side is uninsured.
– If the case has to go to court.
– If the case is very complex.

None of these things should deter you from pursuing what’s right. Call us anytime and we’ll give you honest advice regarding what to do. Or leave your contact details and our Front Line Team will call you back.

1) Our Front Line Team will speak with you and gather all the information required to make a claim on your behalf.
2) You’ll be introduced to your Case Manager, who will submit your claim to the other party.
3) Your Case Manager will gather all of the evidence needed to prove your case:
i) Arrange a medical examination if appropriate.
ii) Explore treatment necessary to assist your recovery.
iii) Collect supportive evidence to substantiate your claim for any losses or expenses you have incurred
4) Your Case Manager will present your claim to the other party and pursue your claim through to its conclusion.

You have up to 3 years from the date of the accident to lodge a claim with the court. It is advisable to start the claims process the sooner the better while the evidence and the memories of you and your witnesses are fresh.

You are able to make a claim on a child’s behalf at any time after the accident happened, before the child reaches the age of 18. After the child has turned 18 they have until they are 21 to make a claim themselves.

If you would like to pursue a claim on behalf of a loved one who has sadly passed away, where the consequences of the accident has contributed towards their death, you can make a claim within three years of the date of death.

There is no time limit for making a claim on behalf of someone who is deemed mentally incapacitated to make a claim themselves.

Some accidents leave the victim unable to claim and some claimants are too young to claim in their own right – these cases can be brought by family or friends without any issue at all.

You are able to make a claim on a child’s behalf at any time after the accident happened, before the child reaches the age of 18. After the child has turned 18 they have until they are 21 to make a claim themselves.

If you would like to pursue a claim on behalf of a loved one who has sadly passed away, where the consequences of the accident has contributed towards their death, you can make a claim within three years of the date of death.

There is no time limit for making a claim on behalf of someone who is deemed mentally incapacitated to make a claim themselves.

Many clients worry that they will need to take time off work, or cancel prior engagements to meet face to face with the solicitor handling their claim or conveyancing. There is however no need to worry, True Solicitors will contact you via your preferred method of communication throughout your claim. We are happy to contact you via email, phone, SMS, post or face to face meetings should you wish.

If you have relevant documents then it is likely to speed up your claim if you let us have copies. If not, we will obtain all necessary documents on your behalf.

We will provide regular updates via email throughout the course of the claim. We will keep you updated of all developments.

No, you do not have to seek medical attention in order to pursue a claim.

If physio treatment is considered necessary, we will pass your details onto a physiotherapy provider who will contact you to arrange the most convenient time and date for your treatment.

If we arrange the physiotherapy, as part of your rehabilitation, then you will not pay any fees up front. We will include the cost of the physiotherapy as part of your claim and then pay the physio company. If you arrange your own treatment then you will have to pay initially, however if you let us have the invoices we will include the cost in your claim.

Do not hesitate to contact your case handler and ask them to explain any legal terminology that you are unsure of. We will always try our best to explain terms to you in plain and simple English.